For over 50 years our credo has been "Analytics with passion". In addition to enthusiasm for analytical issues, environmental protection, sustainability and social responsibility are important elements of our corporate philosophy.
The term «Gemba» is derived from the Japanese and can roughly be translated as „the true place“. In context with the businessworld, «Gemba» is to be understood as the place where value is created. For example, for an automotive group, the production site for vehicles is the «Gemba». Similarly, in a service laboratory the individual laboratories are to be regarded as «Gemba». The concept of «Gemba Walk» was developed by Taiichi Ohno, the developer of the Toyota production system and pioneer of just-in-time production. The basic idea is based on the assumption that optimization possibilities can best be determined by observations directly on the spot1. The «Gemba Walk» is process-related and not personal. Specifically, the «Gemba Walk» is intended to enable managers and members of management to get to know the processes of value chain in detail and to optimize them on the basis of conscious observation and questioning.
All members of the INTERLABOR management have a scientific background and laboratory experience. The management has already performed various «Gemba Walks» with great enthusiasm. This has resulted in many ideas and suggestions for process optimization. Be it the more time-efficient design of work processes, the saving of paper printouts, the optimization of workplace cleaning or the improvement of analytical methods.
1Masaaki Imai: Gemba kaizen: a commonsense low-cost approach to management. McGraw-Hill Professional, New York, 1997, ISBN 978-0-07-031446-7
Dr. Klaus Mandelatz
Deputy CEO & Head of IT
DR. KLAUS MANDELATZ
My career at Interlabor began in 1991 after my doctorate in chemistry at the University of Aachen. My first big project in the company was to establish the independent quality management department. Interlabor was one of the first Swiss analytical laboratories to achieve conformity with GLP, EN 45001, the later ISO 17025 and GMP at a very early stage.
"Already at the beginning of my studies at the end of the 70s, I was fascinated by the then emerging world of computers."
Already at the beginning of my studies at the end of the 70s, I was fascinated by the then emerging world of computers: Programmable pocket calculators from Texas Instruments and a little later the desktop computers from Commodore inspired our visions. Even today, as Head of IT, the development of efficient work processes through computer-aided systems is still very close to my heart.
Our specialized climatic chambers for pharmaceutical stability storage of up to 10 years, for example, are computer-aided plus continuously and independently monitored by our own development Thermoguard. A small in-house development has thus developed into a spin-off, which today serves customers all over the world.
With our central LIMS, we use specially developed core and periphery processes to manage our intellectual know-how, our customer’s samples and keep all relevant information in the right place. Special solutions such as an interactive chemical monitor or automatic sample image recognition and linking are “Big Data @ INTERLABOR” for us.
My career at INTERLABOR began in 2004 in the field of trace analysis. Due to my many years of experience in instrumental analysis I was initially responsible for the development and optimization of gas chromatographic methods. My first major project at INTERLABOR was the expansion of the pharmaceutical raw materials division and the introduction of new analytical techniques such as headspace gas chromatography. I was not only able to apply my passion for troubleshooting and the organization of major projects to the analytical department but also to the move from INTERLABOR to the new company building in 2008.
"For me as a managing director and shareholder, INTERLABOR is a part of life."
In the new company headquarters, I built up an independent department for research and development projects and managed it until I joined the management team in 2015. I particularly appreciate the very entertaining work and the professional challenges at INTERLABOR. Every day, we receive new customer enquiries from a wide range of industries for which we develop tailor-made analysis strategies. As a chemist I am particularly interested in the structure of the ingredients of herbal medicines. Our high-resolution mass spectrometer, for example, enables to gain a deep insight into the chemistry of substances and makes me amazed again and again at the variety of chemical structures found in nature. For me as a managing director and shareholder, INTERLABOR is a part of life. It is therefore important to me that the joy and fun at work is not neglected. Therefore, I attach great importance to sharing my passion and enthusiasm for analytics with my employees and passing it on to them. My vision is that everyone in Switzerland with an analytical question first thinks of INTERLABOR as a problem solver.
My career at INTERLABOR, or at that time still the joint laboratory of Galactina AG and the dairy association of Bern, began in 1988 in the research and development department. One of my first projects was to set up liquid chromatography as head of department. It did not take long for this sector to develop into the independent pharmaceutical/food department. 1997 was an important year for the company, as the previous management took over the company in a management buy-out. As a result, I was appointed to the Board of Directors of the newly founded Interlabor Belp AG.
"Throughout all these years, I have always been concerned about INTERLABOR’s responsibility for his employees."
The shortage of personnel was discussed again and again in the company. We therefore decided to make our own contribution to eliminating this shortage by training chemical laboratory assistants. I was given the task of supervising the training of chemical laboratory assistants as vocational trainer. After moving to the new company building in 2008, I took over the management of the newly created trace analysis division for a total of five years. Subsequently, I supported the research and development department and the validation/qualification department, newly founded in 2014, in troubleshooting activities. Since 2017, I have also taken on the role of the qualified person. Throughout all these years, I have always been concerned about INTERLABOR’s responsibility for his employees. So INTERLABOR had been in possession of employees since 1997. Decisions were therefore always made in the interest of the company and not in the interest of individuals.
My vision is a dynamic and responsible company with high degree of flexibility in fulfilling the wishes of both customers and employees.